Confidentiality Policy

Home / Confidentiality Policy

I. General Provisions
II. Online purchase confidentiality policy
III. Direct marketing confidentiality policy
IV. Confidentiality policy for a profile in myabebe.com
V. Customer service confidentiality policy
VI. “Cookies” confidentiality policy

 

I. GENERAL PROVISIONS

The personal data protection is of important significance for Abebe Ltd. and we strive to ensure that the process of your personal data’s processing will be completely open and transparent for you. That’s why we have established policy which determines how your personal data will be processed and protected.
Who is responsible for your personal data?
The responsibility is born by the Personal Data Administrator, namely:
Abebe Ltd., Unique ID No. BG204464434
Mailing details: Tel.: +359876383940, e-mail: hello@myabebe.com.

What data we collect at our site?
The data you provide for contract’s conclusion and performance is as follows: given name, surname, address, e-mail, telephone number and financial data.
A series of data is collected automatically, such as your IP address; browser type and operational system version; information stored in the so-called “cookies”, such as visualized or searched products; as well as any telephone number used for contacting us.
Hereinbelow we provide information for the individual data categories.
Where do we store your data?
The data we collect from you are stored within the framework of the European Economic Area (“EEA”).
For how long do we store your data?
The term for which we store your data is limited to a minimum. Hereinbelow you’ll find information for the individual data categories.
Who has access to your data?
We never transfer, sell or exchange your data for third parties’ marketing purposes.
The data disclosed to third parties are used only for the performance of the requested by you services. Hereinbelow you’ll find the categories of third parties, engaged in each individual process.
What are the legal grounds for your data’s processing?
For each particular processing of personal data, we collect from you, we will inform you whether the provision of personal data is required by the law or if it needed for contract’s conclusion, and whether you are obligated to provide personal data, as well as what are the possible consequences if you decide not to do so.
What are your rights?
Right to access:
You are entitled at any time to request information regarding your personal data we store. You may contact Abebe Ltd., after which your personal data, stored by us, will be sent to you at the provided by you e-mail within 30 days from the receipt of your request.

Right to portability:
When Abebe Ltd. processes your personal data automatically pursuant to your consent or based on a concluded contract, you shall be entitled to receive a copy of your data, transferred to us or to another party. This includes only the personal data you have provided to us.
Right to adjustment:
You are entitled to request adjustment of your personal data, if they are incorrect, including supplementing incomplete personal data. If you have a profile in the platform myabebe.com, you may adjust and edit your personal data in your profile’s page. We work for the data to be correct, for which we will undertake all reasonable and required measures for verification the data’s exactness.

Right to erasure (“Right to be forgotten”):
You are entitled to demand the personal data, processed by Abebe Ltd., to be erased at any time, when:
the personal data is not required anymore for the purpose for which we have initially collected or processed them;
your consent is our only grounds for the data storage, and you withdraw your consent;
the data has been collected on the grounds of our legitimate business interest, you object to the processing and there is no priority legitimate interest to continue such processing;
we process the personal data for the purpose of the direct marketing and you object to such processing;
we process the personal data illegally (i.e. in violation of the legality requirement);
we have to do so in view of compliance with a legal obligation.

The right to erasure shall not be applicable in the following situations:
* when the processing is required for exercising the right to freedom of expression and information
* for compliance with a legal obligation, which requires processing
* for establishment, exercising or defense of legal claims
* when you have an open order, which has not been yet sent or which has been sent partially
* when you have outstanding debt to Abebe Ltd., regardless of the way of payment
* if you are suspected in a fraud or you have misused our services during the last four years
* your debt is sold to a third party during the last five years
* if you have made a purchase, we shall retain your personal data in accordance with the accounting, tax and contractual legislation.

Right to object to the processing based on a legitimate interest:
You are entitled to object to the processing of your personal data performed based on our legitimate interest. Abebe Ltd. will not continue to process your personal data, unless it is proven that convincing legal grounds for that exist, which have priority over your interests and rights, or due to legal actions.

Right to object to the direct marketing:
You are entitled to object to the receipt of marketing messages, including to the profiling and analysis for the purposes of the direct marketing.
You may object to the direct marketing as follows:
* following the instructions in each message, sent with marketing purpose
* sending an objection to Abebe Ltd. at the provided contact e-mail
* through your profile in the platform myabebe.com
In case of objection to the direct marketing, the collected for the purpose of the direct marketing data will be erased.

Right to restriction

You are entitled to request from Abebe Ltd. to restrict the processing of your personal data at the following circumstances:
* if you object to the processing based on our legitimate interest, Abebe Ltd. will restrict the data processing during the period of waiting the result of the verification whether the legal grounds of Abebe Ltd. have priority over your interests.
* if you claim that your data is inexact, Abebe Ltd. should restrict the processing in waiting of the result from the verification of the personal data’s exactness.
* if the processing is illegal, instead requesting erasure of your data you may request restriction of the use thereof
* if Abebe Ltd. needs no more your personal data, but you need them for exercising or defense of legal claims.

Right to submitting complaint to a supervisory authority:
If you believe that Abebe Ltd. processes illegally your personal data, you may contact us using the above stated contact details. You are also entitled to submit a complaint to a supervisory authority.
Supervisory authority
Commission for Personal Data Protection
Address: Sofia 1592, 2 Professor Tsvetan Lazarov Blvd.
Tel.: (02) 02/91-53-518
Email: kzld@cpdp.bg
Website: www.cpdp.bg

 

II. ONLINE PURCHASE CONFIDENTIALITY POLICY

For what purpose we use your personal data?
At online purchase, we use your personal data for conclusion and performance of the purchase and sale contract. We will use your personal data for managing the online purchase process in the platform myabebe.com, processing your orders and return of articles through our online services and sending you notices for the delivery status or notifications in case of occurrence of problems with the delivery of your articles.
We will use your personal data for managing your payments.
In addition, we will use your data for enabling us to review claims, complaints and warranty matters in relation to the products.
Your personal data is used both for you to be identified, as well as for the confirmation of your address before outside partners.
We work for offering you various payment alternatives and for performance of an analysis, including your payments’ history, for you to understand what payment alternatives are at your disposal.
What personal data do we process?
We process the following categories of personal data:
* information for contact and contract, such as name, address, delivery address, e-mail and telephone number
* payments’ information and history
* financial information
* information for the orders
If you have a profile in the platform myabebe.com, we will also process your personal data, provided in relation to the profile, for example:
* profile number
* user name. e-mail
* shopping history

Who have access to your personal data?
Your personal data, re-sent to third parties, will be used only for the provision of the above stated services, for example to companies for validating your address, communication agencies for sending order confirmation, companies providing online invoicing, storage companies and suppliers in relation to the delivery of your order, the individual or legal entity, keeping the Abebe Ltd. accounting, providers of payment services for your payment. Please note that many of these companies have independent right or obligation to process your personal data.

What are the legal grounds for processing your personal data?
Abebe Ltd. has to process your personal data for conclusion and performance of the purchase and sale contract, entered into with you, as well as for management and delivery of your order. For the processing of the data, provided at the creation of a profile, see item IV of the present policy.
For how long do we store and keep your personal data?
We will keep and store your data, provided at conclusion of the purchase and sale contract, for the shortest term possible. Since they are required for the contract’s performance and for execution of Abebe Ltd.’s legal obligations under the tax, accounting and contractual legislation, the term for which we will store and keep them is in accordance with the requirements of the stated legislation. After the expiration of the longest term, required by the law, the data for the contract will be erased.
Automated decision – making:
Not applicable.

 

III. DIRECT MARKETING CONFIDENTIALITY POLICY

Why do we use your personal data?
We will use your personal data for sending you special offers, information surveys and invitations via e-mail, text messages, telephone conversations and ordinary mail.
We will send you appropriate information, offer you products, remind you of articles which have remained in your shopping cart, and we will send you customized offers. All these specialized services will be based on your previous purchases, articles and products you have clicked on, and on information which you have sent us.
What personal data we process?
We will process the following categories of personal data
* contact information, such as e-mail, telephone number and postal code
* if you wish to receive offers for children (in case you provide us with such information)
* gender (in case you decide to provide us with such information)
* what products and offers you have clicked on
If you have a profile in myabebe.com, we process your personal data, provided in relation to the profile, for example:
* name and user name
* e-mail
* address
* age
* shopping history
* how you have navigated and on what you have clicked in the website.

Who has access to your personal data?
The data sent and disclosed to third parties will be used solely for provision of the services, stated hereinabove, for example to media agencies and technical providers for dissemination of marketing information in physical and digital form.
We never transfer, sell or exchange your data for third parties’ marketing goals.
What are the legal grounds for processing your personal data?
The processing of your personal data is based on your consent for the receipt of direct advertising and marketing information.
You provide the following consent, which we reproduce here for your information only:
I grant my consent for Abebe Ltd. to send me via the mail, via electronic mail or through publishing in their own or other channels (e.g. social media) regularly Information for offers for products and services, promotions and other advertising contents. I confirm that I have 18 years of age. If necessary, Abebe Ltd. will assess my purchase behaviour and clicks made at the Abebe Ltd. website. You may withdraw this consent at any time with future effect.
The legality of the processing based on your consent until the withdrawal thereof is not affected.
Right to withdraw your consent:
You are entitled to withdraw your consent for processing your personal data at any time, and to refuse the direct marketing.
If you do so, Abebe Ltd. will not send you additional offers for the purpose of the direct marketing or any other information based on your consent.
You may refuse the direct marketing as follows:
* following the instructions in each message sent with marketing goal
* sending notice to Abebe Ltd. at the indicated contact e-mail
* through your profile in the platform myabebe.com.

For how long do we keep your data?
We will keep your data, provided for direct marketing, until you withdraw your consent. After the withdrawal your personal data will be erased.

 

IV. CONFIDENTIALITY POLICY OF A PROFILE IN myabebe.com

Why do we use your personal data?
We will use your personal data for creating and managing your personal profile.
We will provide the history and any and all details for your orders, and providing you the option for setting your profile (including preferences for special offers and marketing messages). We will also provide you with easy ways to maintain exact and updated information, such as contact data and payment information. Moreover you will be granted the option to keep and retain the articles in your shopping cart. In order to make recommendations for the respective article, Abebe Ltd. will process the navigation and your surfing in the platform myabebe.com, the shopping history, as well as the data you have sent us through your profile.
What personal data we process?
We always process your e-mail and password, sent to us by you at your registration and creating a profile in myabebe.com.
We will process also the following categories personal data, if you decide the provide them:

* contact information, such as name, address and telephone number
* date of birth
* gender
* country
* profile settings
* payment card encrypted information.

We will process additionally the following categories of personal data, if you make a purchase:
* orders’ history
* delivery information
* payment history.

We also process the following categories of personal data, related to your “cookies”
* history of clicks
* navigation and surfing history.

Who has access to your personal data?
The data sent and disclosed to third parties is used only and solely for provision of the above services. For optimizing our website we use agencies and analysis and assessment tools such as Google Analytics, Facebook Pixel
What are the legal grounds for processing your personal data?
The processing of your personal data from your profile is on the grounds of the consent, which you grant at creation of your profile.
The processing of your personal data in view of providing you with the respective product information is based on our legitimate interest.
For how long we keep your data?
We keep your data as long as you have an active profile in myabebe.com.
You may close your profile at any time. If you decide to do so, your profile will cease to exist and it will be considered inactive. We will keep your personal data in the cases, when this is legally required or if there is any pending legal dispute.
We will consider that your profile is inactive when:
* you have not made orders for the duration of 3 years or
* you have not logged in the system for the duration of 2 years
After your profile is closed, all your data will be erased.
Right to withdraw your consent:
You may withdraw your consent for processing your personal data at any time. If you do so, your profile will cease to exist and Abebe Ltd. will not be able to provide to you the above-stated services.
Right to object to your data’s processing:
You may object to your personal data’s processing, based on the legitimate interest of Abebe Ltd., contacting us at the above-indicated contact details. After that, your profile will be deleted and we will not be able to provide to you our services.

 

V. CUSTOMER SERVICE CONFIDENTIALITY POLICY

Why do we use your personal data?
We will use your personal data in order to manage your enquires, to process complaints and claims and solve warranty matters for the products, as well as matters related to provision of technical support via email, chat, by telephone or through the social networks.
Also we may contact you if there is any problem with your order.
What personal data we process?
We will process all data provided by you, including the following categories:
* contact information, such as name, address, e-mail and telephone number
* date of birth
* payment information and payment history
* orders’ information
* profile and membership number
* each and any correspondence on certain matter

Who has access to your personal data?
The data sent and disclosed to third parties will be used only and solely for the provision of the above stated services, for example to customer service agency.
For how long we keep your data?
We will keep your data for the duration of 12 months for the purpose of case management.

Right to object to the processing based on legitimate interest:
You are entitled to object to the processing of your personal data by Abebe Ltd. based on legitimate interest. Abebe Ltd. will not continue to process your personal data, unless it is proven that convincing legal grounds to that regard exist, having priority over your interests and rights or due to legal disputes pending.

 

VI. “COOKIES” CONFIDENTIALITY POLICY

What are the cookies?
The cookies are small text files, stored in your computer or mobile device, when you visit certain websites. They allow the website to remember your actions and preferences (such as user name, language, print size and other visual settings) for a certain time period, so you do not have to enter them every time when visiting the site or go from one page to another.
How do we use the cookies?
The cookies we use are ones storing information for the settings of the access to the site, meaning – print size, color theme, form-based code styles. The cookies we use for control the appearance of the site are ones providing access to handicapped people and they exist until they are excluded from the respective option. We also use session cookies, so you do not have to log in each time, when you are changing a current page from the site.
We use session cookies, when you use the product filter function, in order to verify whether you have logged in the system or whether you have placed an article in your shopping cart.
We use cookies of first and third parties for collecting statistical and user data in compact and individual form through analysis tools, in order to optimize our site and to provide to you appropriate marketing information.
Some third parties’ cookies are determined by services, which are shown in our pages and which are beyond our control. They are determined by providers of social media such as Twitter, Facebook, Google+, Viber, e-mail and are related to the users’ abilities to share contents at this site, as indicated by the respective icon.
How to control the cookies?
You are able to control and/or delete cookies when you find that desired – for more information see aboutcookies.org. You are able to delete all cookies, which are already stored at your computer, and you may also set most of the browsers to block them. However if you do so, you may have to set by hand certain parameters each and any time, when you visit particular site, and even it is possible for certain services and functions not to work.
Control of the cookies in myabebe.com:
You may easily enable or disable the cookies at this site by clicking on one of the following links: Enable / Disable Cookies
Attention: disabling the cookies will delete all cookies from myabebe.com and it will remove certain site’s options and functionalities. Attempting to log in the site you accept the use of session cookies. You are able at any time to accept and enable the cookies from this page.
Google Analytics cookies
myabebe.com uses the service Analytics, collecting statistics for the site’s use. For the purpose cookies are used. Google Analytics may collect information for location, age and gender. To refuse Google Analytics cookies, open this link
Facebook Pixel
We use Facebook’s “Facebook Pixel”. With its help the actions of users could be traced and monitored, who have seen or opened an advertisement in Facebook. This allows us to monitor the efficiency of the advertisements in Facebook and to collect statistical data. The thus collected data is anonymous to us, we do not receive information for the users’ identity. However the data from Facebook is stored and processed, so option for link to the respective user profile exists and Facebook may use the information for its own advertising purposes, in accordance with Facebook Data Use Policy (https://www.facebook.com/about/privacy/update). We would like to note that we, as providers of the pages, are not aware of the contents of the provided data and the use thereof on behalf of Facebook. We may only select to which segments of Facebook users we would like our advertisement to be shown. For more information regarding the purpose and scope of the collection of data and further data processing and use on behalf of Facebook and your options for protection of your personal data, please see Facebook Privacy Policy.
Who has access to your personal data?
The data sent or disclosed to third parties will be used only and solely in view of providing to you the above stated services, for example an analysis tool in view of gathering statistical data and optimization of our site, in order for us to provide to you appropriate information.
What are the legal grounds for processing your personal data?
We will link your “cookies” to your personal data only if you have logged in your profile. If you are logged in your profile, the legal grounds are based on our legitimate interest.
For how long we do keep your data?
Abebe Ltd. does not keep your personal data. You may easily delete the “cookies” from your computer or mobile device using your browser.

This Policy is updated on 24.05.2018